Returns & Refunds Policy
Last Updated: August 13, 2026
We want every customer to be satisfied with their purchase. Because collectible trading cards are unique items and their condition and market value can be important to collectors, we have established the following Returns & Refunds Policy.
1. Returns
Returns may be accepted on eligible items when the item is returned in the same condition in which it was received.
Before returning an item, customers must contact us and receive return instructions. Please do not send an item back without contacting us first.
Certain items may not be eligible for return, including items specifically identified as final sale or otherwise stated in the individual product listing.
2. Return Timeframe
Return requests should be submitted within [X days] of the date the item was delivered.
Items returned after this period may not be eligible for a refund unless otherwise required by applicable law.
3. Condition of Returned Items
Collectible cards must be returned in the same condition in which they were received.
Cards should not be altered, damaged, cleaned, trimmed, opened from sealed packaging, or otherwise changed after delivery.
For graded cards, the grading holder and certification label must remain intact and unaltered.
Items returned in a condition materially different from the condition in which they were sold may not qualify for a full refund.
4. Incorrect, Damaged, or Misrepresented Items
If you receive an item that is damaged during shipping, is not the item you ordered, or is materially different from its description, please contact us as soon as possible.
Please provide photographs of the item and its packaging when appropriate. This information may be necessary to investigate the issue and assist with a shipping claim.
If the issue is determined to be our responsibility, we will work with you to provide an appropriate resolution, which may include a replacement, return, or refund when available.
5. Refunds
Once an approved return has been received and inspected, we will determine whether the item qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear in your account may depend on your bank, credit card company, or payment provider.
6. Return Shipping Costs
Unless an item was received damaged, incorrect, or materially different from its listing, the customer may be responsible for the cost of return shipping.
If the return is the result of an error on our part, we will determine the appropriate return shipping arrangement on a case-by-case basis.
7. Original Shipping Costs
Original shipping charges may not be refundable unless the return is the result of an error on our part or otherwise required by applicable law.
8. Exchanges
Because many collectible cards are unique items or may sell quickly, exchanges may not always be available.
When an exchange is not possible, an approved return may instead be handled through a refund in accordance with this policy.
9. Final Sale Items
Items identified as Final Sale in their product listing are not eligible for return or refund except where the item is damaged, incorrect, materially misrepresented, or otherwise subject to rights that cannot legally be excluded.
Customers should carefully review the photographs, description, condition, grade, and other information provided before purchasing a final-sale item.
10. Market Value and Price Changes
Changes in the market value of a collectible after purchase are not grounds for a return or refund.
Collectible card prices can fluctuate, sometimes significantly, based on demand, player performance, rarity, condition, grading, market conditions, and other factors.
We do not offer refunds or price adjustments based solely on a subsequent change in the market value of an item.
11. Fraud and Abuse
We reserve the right to refuse a return or refund when there is reasonable evidence of fraud, abuse of our return policy, alteration of an item, or other improper activity.
12. Changes to This Policy
We may update this Returns & Refunds Policy from time to time.
Any changes will become effective when the updated policy is posted on this website.
13. Contact Us
If you have a question about a return, refund, damaged item, or any other issue with your order, please contact us through the contact information provided on the website.
Please include your order information and a description of the issue so that we can assist you as quickly as possible.